Refund and Cancellation Policy
Last Updated: 20 August 2026
At Travel Lounge, we are committed to providing clear and transparent booking services. This Refund and Cancellation Policy applies to bookings made through our website, offices, customer service channels, or authorized representatives.
By confirming and paying for a booking, the customer acknowledges and accepts this policy together with the specific terms and conditions of the relevant airline, hotel, embassy, transport provider, tour operator, or other service provider.
1. General Conditions
Travel Lounge acts as an intermediary between customers and third-party travel service providers. Accordingly, all cancellations, amendments, refunds, and no-show conditions are subject to:
The service provider’s applicable rules and fare conditions.
Availability at the time of the request.
Any penalties, administrative charges, or supplier fees.
Travel Lounge’s applicable service and processing fees.
Currency exchange-rate differences, bank charges, and payment-gateway fees.
Some bookings may be partially refundable or completely non-refundable. The applicable conditions will be communicated to the customer during the booking process whenever available.
2. Flight Bookings
Flight cancellation and refund eligibility depend entirely on the airline’s fare rules.
Promotional, discounted, special, and restricted tickets may be non-refundable.
Airline cancellation penalties and Travel Lounge service fees may be deducted from any approved refund.
Missed flights and failure to check in on time may be treated as a “no-show” and may result in the loss of the full ticket value.
Name changes are generally not permitted by airlines. Where allowed, additional charges may apply.
Date, route, or class changes are subject to availability, fare differences, airline penalties, and Travel Lounge service fees.
Refunds for unused taxes will be handled according to the airline’s applicable policy.
Partially used tickets will be refunded only where permitted by the airline.
Submitting a refund request does not guarantee approval. Final approval and the refundable amount are determined by the airline.
3. Hotel Bookings
Hotel cancellations are subject to the cancellation terms shown in the booking confirmation.
Non-refundable bookings cannot be cancelled, amended, or refunded.
Refundable bookings must be cancelled before the stated cancellation deadline.
Late cancellations, early departures, and no-shows may be charged for one night or the entire stay, depending on the hotel’s policy.
Changes to guest names, dates, room categories, or occupancy are subject to hotel approval, availability, and possible price differences.
Any refund will be processed only after Travel Lounge receives confirmation and funds from the hotel or accommodation provider.
4. Visa and Embassy Services
Travel Lounge provides administrative assistance with visa applications and appointment arrangements but does not control or guarantee the decision of any embassy, consulate, visa centre, or government authority.
The following fees are generally non-refundable once processing has started:
Embassy, consulate, or visa-centre fees.
Appointment booking fees.
Document translation, legalization, or authentication fees.
Courier and delivery fees.
Travel Lounge consultation, application, and processing fees.
No refund will be issued if:
A visa application is rejected, delayed, or placed under additional review.
An embassy or visa centre changes or cancels an appointment.
The customer submits incorrect, incomplete, expired, or misleading documents.
The customer fails to attend an appointment or provide the required information on time.
A visa is issued for a shorter period or with different conditions than requested.
Where an appointment can be rescheduled, any change will remain subject to availability and additional fees.
5. Tours, Activities and Travel Packages
Cancellation conditions for tours, activities, holiday packages, cruises, and group bookings vary according to the supplier.
Certain services may be non-refundable after confirmation, particularly services involving:
Fixed-date events or activities.
Group bookings.
Special promotions.
Seasonal or peak-period reservations.
Prepaid accommodation or transport.
Customized travel arrangements.
If a package includes multiple services, each component may have separate cancellation conditions. Cancellation of one component does not automatically cancel or refund the remaining components.
6. Limousine and Transportation Services
Transportation cancellations must be submitted before the scheduled pickup time.
Late cancellations, no-shows, incorrect pickup details, passenger delays, or failure to contact the driver may result in partial or full charges. Waiting-time fees, parking fees, toll charges, route changes, and additional stops may also be charged where applicable.
If the service provider cancels the transportation service and no suitable alternative is accepted, the customer may be eligible for a refund of the affected service.
7. Travel Lounge Service Fees
Travel Lounge’s consultation, booking, amendment, cancellation, and processing fees are separate from supplier charges.
Unless required otherwise by applicable law or expressly confirmed in writing, Travel Lounge service fees are non-refundable once the requested work or booking process has started, even if the underlying travel service is later cancelled or rejected.
The customer will be informed of any additional fees before an amendment or cancellation request is completed.
8. Cancellations or Changes by a Service Provider
If an airline, hotel, tour operator, or other provider cancels or materially changes a confirmed service, Travel Lounge will assist the customer in requesting one of the options offered by that provider, which may include:
Rebooking on an alternative date or service.
Receiving a travel credit or voucher.
Requesting a refund of the eligible amount.
The available options and refund value are determined by the service provider. Travel Lounge is not responsible for delays in receiving approval or funds from third-party providers.
9. How to Request a Cancellation or Refund
All cancellation, amendment, and refund requests must be submitted through Travel Lounge’s official communication channels.
The request should include:
Customer’s full name.
Booking or reference number.
Service type and travel date.
Reason for the request.
Copy of the booking confirmation.
Any supporting documents required by the supplier.
Requests are considered received only after Travel Lounge sends written acknowledgment. Customers should not assume that a booking has been cancelled until they receive written confirmation.
Requests made outside official business hours will be reviewed on the next working day. Any cancellation deadline that passes before the request is processed may affect refund eligibility.
10. Refund Processing
Once approved by the relevant service provider, refunds will normally be returned through the original payment method where possible.
The final refund may be reduced by:
Supplier or airline cancellation penalties.
Travel Lounge service and processing fees.
Bank or payment-gateway charges.
Currency conversion differences.
Non-refundable taxes or service components.
Processing time depends on the airline, hotel, supplier, bank, card issuer, and payment method. Refunds may take approximately 7 to 30 business days after supplier approval, and some providers may require a longer period.
Travel Lounge cannot be held responsible for processing delays caused by suppliers, banks, card issuers, payment gateways, or other third parties.
11. Payment by Installments, Cards or Third-Party Services
For payments made through credit cards, installment providers, digital wallets, payment gateways, or other third-party services:
Refunds remain subject to the payment provider’s terms.
Processing charges or installment fees may be non-refundable.
The refund amount may appear in a later billing cycle.
Travel Lounge is not responsible for interest, installment charges, or fees imposed by the customer’s bank or payment provider.
12. Force Majeure
Travel Lounge is not responsible for cancellations, delays, or service interruptions caused by events beyond its reasonable control, including severe weather, natural disasters, epidemics, governmental actions, border closures, strikes, civil unrest, technical failures, security incidents, or changes in travel regulations.
Any refund or alternative arrangement in such circumstances will remain subject to the policies of the relevant service provider and applicable law.
13. Customer Responsibility
Customers are responsible for reviewing all booking details before payment and ensuring that:
Names match valid travel documents exactly.
Passports, visas, permits, and documents are valid.
Travel dates, routes, destinations, and passenger details are correct.
Health, entry, transit, vaccination, and insurance requirements are satisfied.
Cancellation and amendment conditions are understood before confirmation.
Travel Lounge will not be responsible for losses resulting from incorrect information supplied by the customer or failure to meet travel requirements.
14. Chargebacks and Payment Disputes
Customers should contact Travel Lounge first to resolve any booking or refund concern.
Submitting an unjustified chargeback for a valid and properly delivered service may delay the resolution process. Travel Lounge reserves the right to provide booking records, customer approvals, supplier confirmations, and supporting documents to the relevant bank or payment provider when responding to a payment dispute.
15. Policy Updates
Travel Lounge reserves the right to update this policy when necessary. The version published on the website at the time of booking will apply, together with the specific terms communicated in the customer’s quotation or booking confirmation.
16. Contact Us
For cancellations, amendments, or refund requests, please contact:
Travel Lounge
Email: [Insert official email address]
Telephone/WhatsApp: [Insert contact number]
Address: [Insert office address]
Business Hours: [Insert official business hours]
When contacting us, please include your booking reference and full passenger or guest name.